Privacy Policy
How 3WG Logistics collects, uses, and protects your personal information. We are committed to safeguarding your privacy.
Our privacy promise
1 Information we collect
We collect personal data you provide directly (name, email, phone, company) when you request a quote, subscribe, or contact us. This may include:
- Contact details (name, email, phone, address)
- Business information (company, job title, VAT number)
- Shipment details (consignee, cargo description, documents)
- Communication preferences and feedback
We also automatically collect technical data (IP address, browser, pages visited) through cookies – see section 6.
2 How we use your information
Your data is used solely for legitimate business purposes:
- Provide freight & logistics services (quotations, shipment tracking, customs documentation)
- Communicate updates, invoices, and support
- Improve our website and customer experience
- Comply with legal obligations (customs, tax, security)
3 Legal basis for processing
We process personal data under the following legal frameworks:
4 Data sharing & third parties
We only share your information when necessary for logistics operations or legal requirements:
- Shipping lines, airlines, trucking partners (to move cargo)
- Customs authorities, port authorities, regulatory bodies
- IT service providers (secure cloud storage, email)
All third parties are bound by confidentiality and data protection agreements. We do not sell or rent personal data.
5 International data transfers
As a global freight forwarder, your data may be transferred to countries outside your residence (e.g., Kenya, UAE, EU). We ensure adequate safeguards (standard contractual clauses, binding corporate rules) where required.
6 Cookies & similar technologies
Our website uses essential cookies for functionality and analytics cookies to improve performance. You can manage preferences via our cookie banner. Third-party cookies (e.g., Google Analytics) are anonymized.
7 Data retention
We retain personal information as long as necessary to fulfill the purposes outlined, unless a longer retention period is required by law (e.g., customs records for 5 years). After that, data is securely deleted or anonymized.
8 Your rights (GDPR, CCPA, Kenya Data Protection)
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Erasure (“right to be forgotten”)
- Restrict processing
- Data portability
- Object to processing
To exercise your rights, contact our DPO at dpo@3wglogistics.co.ke.
9 How we protect your data
We implement technical and organizational measures, including:
- SSL encryption, firewalls, access controls
- Regular security audits and staff training
- Secure data centers with ISO 27001 certified partners
10 Policy updates & contact
This policy may be updated occasionally. The “last updated” date at the top indicates revision. For any privacy questions, contact:
Data Protection Officer
3WG Logistics Limited
P.O. Box 12345, Mombasa, Kenya
Email: privacy@3wglogistics.co.ke
Phone: +254 700 123 456
Questions about your data?
Our team is ready to answer any privacy-related inquiries.